"Breast Screening"

About: Sunderland Royal Hospital

I attended a Breast Screening examination at Sunderland Royal Hospital on Tuesday 05/05/15 at 3:27pm. The member of staff who carried out the examination did not treat me with dignity or respect. During the procedure, I was made to feel that I was basically just a nuisance because I couldn't adopt requested positions quickly enough. I was chastised with a raised voice which clearly showed their irritation. In the past, this process has been eased by friendly, approachable staff. On this occasion I came away close to tears. This member of staff made me feel worthless. This experience would definitely influence whether I would accept further invitations to attend this examination. I am 60 years old. This is the first time I have felt the need to complain in this way. It's now three days since experience and I'm still finding it upsetting.

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Response from Sunderland Royal Hospital

Thank you for your comments. The Breast Screening service is provided by Gateshead Health NHS Foundation Trust who run the facility on the Sunderland Royal Hospital site. We have contacted Gateshead regarding your concerns and they would like to look into these further for you. Could you please contact the Gateshead Patient Advice & Liaison Service using the details below: Email: pals@ghnt.nhs.uk Telephone: 0800 953 0667

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