"Very difficult experience"

About: Doncaster Royal Infirmary

During a recent attendance as a patient, the experience was very good with regard to the care given by Nurses and Medical staff who were endlessly running around trying to see patients in a timely manner in often difficult circumstances however others could learn from their example as were very poor in terms of attitude and approach (sonographers in particular). DRI is tired looking and untidy hospital (window blinds hanging loose from fittings, dirty floors to name a few). Then as an outpatient being asked to attend for phlebotomy service, one looks to the website to try and locate the area (and the labs) and this information is sorely missing..where do patients need to go? where is the specimen reception to drop in samples ? navigating around the website is very confusing. Really not impressed.. sorry.

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Response from Doncaster Royal Infirmary

Thank you for your comments on our service and website, your feedback is greatly appreciated. With regards to issues with your care at the hospital we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk We will pass your comments on the upkeep of the hospital onto our Estates team who will look into the issues raised. With regards to the website, we have identified that it needs to be easier to navigate. We are in the process of developing a new website and are asking patients to outline what they find difficult. I will pass your comments onto the relevant team. If you have any other suggestions on how we can improve our online site, please post them on our blog at: https://dbhwebgroup.wordpress.com/brainstorming/

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