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A&E excellent

Story from nhs.uk

"A&E excellent"

About: Good Hope Hospital

Visited A&E today , gave my details , went to the waiting room and waited around 10 mins and then the registra arrived and took me to a cubicle , examined me and then went off to write my prescription , I then was visited by a nurse who took my temperature and blood pressure , registra came back with my prescription ! Really efficient visit and can't fault the department , registra was excellent , credit to good hope ! Wasn't waiting around for ages , well done good hope , keep up the excellent work !!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 11/05/2015 at 15:05
Published on Care Opinion at 15:59

Dear Mr Lunt

Thank you very much for your feedback regarding the excellent service you received during your recent attendance at Good Hope Hospital A&E department.

Patient feedback is extremely important to us and I am happy to read that you had a positive, efficient experience. I will ensure that your comments are highlighted to Anna Howell Emergency Department Matron and also to Ola Erinfolami our Emergency Department Clinical Director, who will ensure that your feedback is communicated to all of the team.

Thank you for taking the time to provide your feedback and I hope that you are now recovering well.

Kind Regards

Marie Helebert

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