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Care Opinion

Appointment cancellation

Posted By Helensburgh Patient

"Appointment cancellation"

About: Vale of Leven General Hospital / Paediatrics

(as a parent/guardian),

My Son was due to attend a paediatric appointment at the Acorn Centre at the Vale of Leven recently - I received a letter to say my sons appointment had been cancelled and they gave another appointment for July (when we are away on holiday). I feel this is far too long to wait. I phoned to see if another appointment was available and I was given an even later date. The letter came through today, only for me to find out that I now have to go to the RAH in Paisley. I don't drive. When I phoned the records department they were completely inefficient and couldn't follow the conversation, when eventually they listened they said the next appointment for the Acorn Centre is September!

I don't care what pediatric consultant I see - don't think my son has been seen by the same one twice - I just want him checked out to make sure he is ok.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 20/05/2015 at 13:41
Published on Care Opinion at 13:56

Dear Helensburgh Patient,

I am really sorry that you have had such trouble with your appointments, particularly when you called to discuss this with someone.

I have been in touch with Coral Brady who is the Business Manager for Paediatric Services who is keen to look into this for you. If you could get in touch with either myself or Coral with some more information it would be much appreciated. Coral can be reached at coral.brady@ggc.scot.nhs.uk or I am lorna.gray@ggc.scot.nhs.uk.

I hope to hear from you soon,

Best Wishes,

Lorna

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