"appalling attitude towards dementia patients"

my overall view of the Norfolk and Norwich hospital is poor care, poor communication, no respect, dignity poor. i have been a carer for nearly 9 years in many care settings and the level of care and respect shown to patients in the Brundel ward is disrespectful, uncaring and rude. staff seem to think just because these patients have dementia that they can talk down to them, not show the same level of dignity or respect as any other person would expect. at times it has taken 20 minuets or more for a member of staff to answer a call bell, then they just turn it of and walk away telling the patient to wait. poor communication, information staff to visitors is limited sometimes they don't no how your parent has been or even if they have eaten. poor infection control, i have found soiled pads on beside tables and wet kylies and soiled slings left on chairs