"Second to none"

My mother was transfered for palliative care from the Freeman to Rothbury community hospital and her last few days were made easier by the wonderful staff. The view from her room over the river and the village helped her relax as she knew she had come home. Nothing was a bother and we were helped with all our questions. My father was offered lunch on more than one occasion. When my mother passed away the nurses were amazing with tea and homemade cakes appearing from nowhere and the advice given as to what would happen next was fabulous. A very big thank you from me and all the family of Anne.

Story from NHS Choices

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Response from Rothbury Community Hospital

Dear Brian, Heartfelt condolences on the loss of your Mother - our thoughts are with you and your family at this time. Thank you for being generous enough to find space and time to provide us with this feedback, it is exceptionally kind of you. I am glad your Mum had the chance to die in a place that was home to her. I am also glad that she was surrounded by staff who not only cared for her but also cared about her. It is the palliative care that she deserved. Lovely to know that you have been well supported as a family but please don't hesitate to come back to us if there is anything you need or are unsure about. With all best wishes, Annie

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