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Excellent Service - well done

Story from nhs.uk

"Excellent Service - well done"

About: Grantham & District Hospital

Arrived over May Bank Holiday weekend at about 11.30 am and it was reasonably busy although became busier later. Stated 2 hour wait non the board Good aspects: Reception prioritised bookings which was fine. Businesslike. Saw the nurse after a reasonable time, friendly and efficient. Apologised for the delay. Ambulance side was apparently busy which had higher priority cases, which is understandable. Basic tests and referral to Doctor. Did not feel rushed. Doctor friendly and efficient too. Not feel rushed. Referred for Xray X Ray just round the corner. No wait at all. Again friendly. Recalled to Doctor and nurse appeared as if by magic to strap injury. I did wonder how many people could have been seen by minor injuries units which would free up A and E? Overall - Very co ordinated and seemed to prioritise well with the variety of ailments, children seen quickly. You are doing a great job everyone, well done and thank you.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 8 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 22/05/2015 at 11:14
Published on Care Opinion at 11:42

picture of Jennie Negus

It was lovely to read your posting and we are so pleased that everything went so well for you; the team really appreciate the feedback. We hope you are now fully recovered and thank you again for taking the time to tell us about your experience.

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