"I was forgotten about in the waiting room"

About: University College Hospital

I waited hours in the waiting room seeing people who arrived hours after me being called through. Eventually I asked the receptionist why I hadn't been called. They told me my paperwork was misplaced. Then all of a sudden they were free to see me. Very worrying after arriving with chest pains!

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Story from NHS Choices

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of the Accident and Emergency Department at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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