"Poor Staff Service"

I visited the Blood Room to have a blood test. I was sat in the waiting room. There were other patients waiting as well. When I was called in there were four phlebotomists in the room. I wondered why we were waiting when there were four phlebotomists and no patient in their room until I was called in. The reason became apparent. The three phlebotomists who weren't taking blood samples were having a heated discussion about a patient who'd dared to complain about them. In fact all four phlebotomists were involved in the discussion including the one who took my blood and who was behaving as if I didn't exist. I wonder if patients might make fewer complaints if they weren't kept waiting for a procedure no one likes having done by staff doing anything other than the job they're paid to do.