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cancellation of of operation and. no follow up

Story from nhs.uk

"cancellation of of operation and. no follow up"

About: Solihull Hospital

due for a hernia operation last year. All tests and pre op tests done, arrived for operation only to find within 20 minutes operation will not happen. I am in 90.. Other things to help were promised bur nothing happened. Very unhappy with the the trust. Albert Hill

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 05/05/2015 at 16:52
Published on Care Opinion at 17:01

Dear Mr Hill

Thank you for your feedback regarding your experience at Solihull Hospital for a hernia operation.

I am sorry that you feel very unhappy with Heart of England NHS Foundation Trust and would ask if you could please contact me directly so that I can obtain some more information from you to enable me to look into your concerns in more detail.

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I hope this is acceptable and I look forward to hearing from you.

Kind Regards

Marie Helebert

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