"miss management and didrespectful behaviour"

I was booked on 30april2015 at 1.30p.m.i was in the clinic by 1.10.afterward was never called.i waited for 45minutes and then asked about my turn.theyctold me that i should wait because they still dont have my file.they dont want to listen but only tell you.i m on steroide i dont know whether to continue or not and have chance of retinal detachment.i walked away from clinic witout seeing doctor because of the rude staff.my left eye is painful as well if something wrong goes with my eyes who is to blame.