"miss management and didrespectful behaviour"

About: Whipps Cross University Hospital

I was booked on 30april2015 at 1.30p.m.i was in the clinic by 1.10.afterward was never called.i waited for 45minutes and then asked about my turn.theyctold me that i should wait because they still dont have my file.they dont want to listen but only tell you.i m on steroide i dont know whether to continue or not and have chance of retinal detachment.i walked away from clinic witout seeing doctor because of the rude staff.my left eye is painful as well if something wrong goes with my eyes who is to blame.

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Response from Whipps Cross University Hospital

Please accept our sincere apologies for the long wait you experienced and for not being able to see the consultant. We realise that this must have been very upsetting and frustrating. We value your feedback and will share your comments with the ophthalmology team to make improvements to the service. In order for us to re-book your appointment please call 020 7767 3200. Best wishes Barts Health NHS Trust

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