"My elderly mother getting admitted to a&e heartlands"

I had a message saying my elderly mother who is in ill health and early dementia had been taken to heartlands a&e. I was away at the time and anxious about my mother, after waiting several hours to call back for an update by majors when I did call I was told to ring the person who had just called! Disgraceful I just wanted to know was mum ok? Still there, been taken home or admitted? As I stated to the disrespectful nurse and then charge nurse have you not got elderly parents? I didn't want a documented script but perhaps yeah mum ok and being admitted. So upsetting in a difficult situation as it was not a good experience and will be going to pals and want the calls listened to :-(