About: Bishop Auckland Hospital

we were visiting family in the stroke unit when my 13 year old daughter was attacked by another patient, nurses attacked quickly. I am extremly disappointed to not have had any follow up call with an apology or to see if my daughter was seriously hurt. I was requested by a nurse to put a complaints form in so this does not happen again. i rang up to do this to be put threw to the wrong department to be given another number which was the wrong number. i take it you dont want my complaint? well tough i will be telling everybody

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital and in particular the Stroke Unit. I am very sorry to hear that you were unhappy with the experience your daughter had whilst visiting family on the ward, and your comments will be passed onto the sister on your behalf. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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