"I had a finger injury and was ..."

What I liked

I had a finger injury and was in severe agony. I was treated with respect and kindness. I was given caring treatment by all staff members that I encountered. As I had come from another area (I had been visiting friends at the time), I was given advice on the follow up procedure to undertake at my local hospital, with all relevant documentation and a cd of my injury. I cannot speak too highly of the treatment I recieved at your hospital. This was in complete contrast to the hospital in my local area. Thank you so much to everyone who tended to me on Saturday afternoon 5th. September.

Anything else?

Other hospitals could take lessons from you in "Customer care"!