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Pharmacy rethink required.

Story from nhs.uk

"Pharmacy rethink required."

About: Royal Surrey County Hospital

The pharmacy needs attention. Today I waited for one hour and a half for my prescription to be completed. I was not the only one. Yesterday a colleague waited for over an hour. Please don't t say this is an isolated problem, it happens every time I come to RSCH. I feel sorry for the pharmacy staff who take the brunt of the complaints. It needs a rethink!!!

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Responses

Response from Royal Surrey County Hospital 8 years ago
Royal Surrey County Hospital

Submitted on 30/04/2015 at 10:15
Published on nhs.uk on 03/05/2015 at 01:02

Good morning, Thank you for taking the time to share your feedback and highlighting this issue to us. We are sorry that you had to wait a long time for your prescription and agree this is not an acceptable length of time to wait. I have notified the Director of Organisational Transformation who is best positioned to take any action. Once again, thank you for taking the time to provide us with your feedback.

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