"Endocrinology appointment disaster"

About: Kent & Canterbury Hospital

Awful appointment. My first appointment was great. It was private, to get me in the system and then I transferred back over to NHS. I was waiting for this appointment for approximately 8 weeks. The consultant (same as my private) did not have my scan with them.They hadn't re-read my notes since my last appointment, and they hadn't done any of the things they said they would last time- including forwarding all my information over to Kings in London to ask for an opinion on a timescale for surgery. Furthermore, the consultant appeared to have forgotten everything they said to my mother and I last time, including my diagnosis. The consultant practically gave me a new diagnosis, despite not having my scan up on their computer. When I questioned them and said that this is what they thought last time and then they saw my scan and concluded it was definitely a tumour, they batted me off. I am now waiting for another MRI (despite ringing up about a month ago to ask whether I needed another one) and am no further in my treatment than when I was diagnosed in January! Absolutely appalling, and I am now going to have to pay for another private appointment.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, I am sorry to see that you were unhappy with your appointment. Please do make contact with me by email and I will arrange for us to follow this through with your consultant. My email address is Julie.pearce1@nhs.net

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