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Credit to uniform

Posted By client pleased

"Credit to uniform"

About: Heartlands Hospital

(as the patient),

CPAP Machine service only, due to building works was lost entirely, but plenty of directional help from staff.

at destination attended to in manner I have come to expect from NHS.

nothing but friendly helpful staff, credit to uniform

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 30/04/2015 at 16:37
Published on Care Opinion at 17:05

Dear Client Pleased

Thank you very much for your kind comments and feedback regarding your recent visit to Heartlands Hospital.

I'm so pleased that you found all of the staff you spoke with were helpful and that the service you received in our Respiratory Physiology Department was to an expected standard.

I will ensure your comments are passed to Mindi Daniels who is the Head of Service who I'm sure will be thrilled to read your feedback and communicate to her team.

I hope that you find this acceptable and once again thank you for taking the time to post your comments, patient feedback is very important to us.

With Kind Regards

Marie Helebert

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