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The care was exceptional

Posted By robert bear

"The care was exceptional"

About: Queen Elizabeth The Queen Mother Hospital / Dermatology

(as the patient),

I'm a 82 pensioner who was required to go to the A&E in April with Erythrodermic psoriasis.

The level of care which I received from a young female doctor was exceptional. She proved to be courtious, caring any very competent and her diagnosis was agreed by the consultant. Follow up appointments took place at the ambulatory clinic.

I coundn't fault the level of care I received, not even the long wait, because the A&E was very busy.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 8 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/04/2015 at 22:38
Published on Care Opinion on 30/04/2015 at 09:33

Thank you so much for your feedback, I am glad you were happy with the care you received. I will make sure that staff involved receive your feedback which I am sure they will appreciate. I do hope you are recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Queen Elizabeth The Queen Mother Hospital 8 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 05/08/2015 at 15:59
Published on nhs.uk on 06/08/2015 at 02:30

Thank you so much for letting us know - I am so pleased that the doctor and the consultant have provided you with a working diagnosis and I hope that the follow up appointments have also been helpful.

Update posted by robert bear (the patient)

What a delight to learn that my comments have been read and hopefully you will continue your excellent services.

robert bear

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