"Long waiting times"

Waited 2 hours with no clear queuing procedure. People coming in after me were being seen first despite their injuries seemingly of no higher severity and without any triage being done to order patients in terms of clinical need. Advised at least another hour wait as 5 people in front of me. There weren't much more than that in total when I arrived 2 hours ago! No sense of urgency or speed by staff who seemed indifferent to the 3 hour wait despite growing unrest from those waiting. No helpful updates. Not sure if I've just been unlucky or whether this is standard practise.

Story from NHS Choices

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Response from CPSU

Many thanks for taking the time to comment on your recent experience at Abingdon Minor Injuries Unit. However I was very sorry to read about the delays and lack of information that had been provided. Please can I make you aware that I have brought this matter to the attention of the manager of the service and we wonder if you would like to re-contact us with some further details in order that we might be able to look into this issue further? I have provided the PALS details below and look forward to hearing back from you. PALS Oxford Health NHS Foundation Trust Warneford Hospital Warneford Lane Headington Oxford OX3 7JX Tel: 0800 328 7971 Email: pals@oxfordhealth.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful