"Ward 33"

About: Darlington Memorial Hospital

Having watched my 80+ year old mum spend time on the ward having fractured her neck of femur, as a nurse myself I am appalled. My mum was there for over 7 days and never once was she offered assistance to shower or wash her hair. I ended up providing this care. Her bottom was never wiped when visiting the toilet and she had asked staff and still it was not done. She found this upsetting and humiliating. I had daily washing to do as her knickers were marked as a result of this, Her dressing was dirty. The medical staff advised that it needed changing but I was told by sister that that increased the risk of infection and she would check it later. It never got checked or changed. The toilet was dirty. I would be mortified if this took place on my ward. Some staff were lovely, however others left a lot to be desired. Agency staff did not seem to be aware what mum was doing - visiting the toilet or using commode.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mum's recent visit to Darlington Memorial Hospital and in particular Ward 33. I am very sorry to hear that you were unhappy with her care and experience on this occasion and we will make sure your feedback is passed to both the Sister and the Matron to discusss your issues with the staff on the ward. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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