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Poor communication & disorganised

Story from nhs.uk

"Poor communication & disorganised"

About: St George's Hospital (Tooting) (London)

I am writing this review after recently visiting a&e as I arrived at 12am and was not seen until 5am and when asked how many people are ahead of you you get told one thing but see something else but then to put the cherry on top of the cake as it were when they do call you they have lost your paperwork and get spoken to rudely by staff , so my total experience of thus hospital is extremely poor

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Responses

Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)

Submitted on 30/04/2015 at 14:25
Published on nhs.uk on 03/05/2015 at 01:01

We are sorry to learn of your dissatisfaction with the service you received. The description you give of the staff being rude is certainly not up to the standard we would expect for our patients. If you would like to talk to the service about this communication, please contact the PAL service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help. Your comments will be passed to the service.

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