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Thank you to the receptionist in Urology today

Story from nhs.uk

"Thank you to the receptionist in Urology today"

About: Guy's Hospital

I would like to say thank you to a member of staff at Urology today - 24th April 2015. This receptionist was kind and thoughtful, treating me with the utmost respect and caring attitude. I arrived at 8.50 for a 9.00 appointment. At 09.30 I was still waiting to be seen and apparently the Urology was running very late. The receptionist took the trouble to let them know I was still waiting and they were good enough to see me. I appreciate the fact that both members of staff made sure I was seen, even though the department was very quiet an I was obviously waiting some time. The whole experience made me thankful and not just a number but a person. I hope Charmane has the restful weekend that she is planning. Please pass on thanks.

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Responses

Response from Guy's Hospital 8 years ago
Guy's Hospital

Submitted on 29/04/2015 at 14:30
Published on nhs.uk on 01/05/2015 at 01:01

Thank you for taking the time to share these encouraging comments about Guy’s Hospital’s Urology Service. I have shared your comments with the service management team responsible for the Urology Service, who will make sure that the receptionist concerned is informed of your thanks.

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