"Let down upon discharge."

I attended the A&E at the Royal for the first time on Saturday night with dreadful pain. From the receptionist to the doctor, I met with nothing but courtesy and compassion and was very soon given something for the pain. The department was very busy but everybody was calm and professional and everything seemed to run like clockwork. After seeing the doctor, I was admitted to the SAU to have a CT scan the next day and again, I was rapidly attended to and treated with courtesy and compassion by the night staff and quickly settled into a bed. The day staff and hostesses were all very good and helpful and my scan was carried out by 10am. By now, I was pain-free and feeling much better and was 99% certain of going home as I had an outpatient appointment imminent for the problem. At 7pm, I was still waiting to see the doctor for discharge which took about 5 minutes when they eventually arrived. I also asked for a cannula to be removed at 6.30pm as my arm was becoming red and painful and was still waiting nearly 2 hours later! I could have understood this if SAU had been packed with patients but there were very few beds occupied at that time. My arm is still red and very tender nearly a week later. One other thing, whoever is in charge on there needs to have a word with their staff about their chat at the nurses' station and what they are saying re patients. One HCA's attitude was pretty appalling!