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We are very sorry to hear that you had a poor experience at the Nuffield Orthopaedic Centre. You don’t elaborate on the particular issue that caused you concern, and therefore it is difficult for us to assess and respond directly to you via this medium. We strive to provide an excellent service and are disappointed that, on this occasion, we appear not to have met your expectations. We would welcome the opportunity to discuss this further with you. Please contact me via Patient Advice