"A Ward D44, E53"

About: Sunderland Royal Hospital

● Complete lack of commumcation between departments which led to confusion for the patient and relatives. ● When teansferred from one ward to another was told he was not on this pzrticular ward as his name was not on the board. ● Informed staff he had been transferred , they then found he was on their ward in Bay 4. ● Brother comes into visit again informed he was not on this ward, was sent to various other wards ● Although the transfer had taken place over 2 hours ago the board had still not been updated and until he left thd hospital the next day no name above his bed, or on the board. ● Scan arranged was cancelled, unfortunately, this was not told to the patient, who sat waiting fron 12:00 thinking this scan was taking place. This resulted in patient not able to come home until 4:00pm ●Np problem with treatment, but dreadful communication leading to confusion and upset for the patient and relatives.

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Response from Sunderland Royal Hospital

Thank you for sharing your experience of care at Sunderland Royal Hospital. Its disappointing to hear that communication between our ward staff and both your relative and family was not as effective as it should have been - please accept our apologies that we let you all down. It is important we learn from this to ensure we can improve and we would be grateful if you could contact the Help and Advice Service either by email (helpandadviceservice@chsft.nhs.uk) or calling in person to speak to a member of staff. The team is based near the main lifts on B Floor.

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