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cancelled appointments

Story from nhs.uk

"cancelled appointments"

About: Chapel Allerton Hospital

i need a follow up appointment for my shoulder replacement. The one on April 2nd was cancelled by them and a new one was made for mid April. I let them know it wasn't suitable as I am out of the country for three months but kept getting ones when I wasn't at home. Four times this has happened and want an appointment when I am back in the country between 5th July and 27th August. Why won't they listen? Please cancel my appointment on the 27th April 2015 and give me one mid July that's all I ask.

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Responses

Response from Leeds Teaching Hospitals 8 years ago
Leeds Teaching Hospitals

Submitted on 05/05/2015 at 11:49
Published on Care Opinion at 11:54

Dear Anonymous,

Thank you for taking the time to write to us.

I was very sorry to read about the problems you have encountered with your appointments. Unfortunately in this instance we were unable to respond to you in time to re-arrange this appointment for you. If you have any concerns in the future please contact the Trust’s Patient Advice and Liaison Service (PALS) who will be able to assist you in these matters.

You can contact PALS on 0113 206 6261 or alternatively email them at patientexperience.leedsth@nhs.net

Kind regards

Rosie

Senior Nurse

Patient Experience

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