This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Fantastic from start to finish

Posted By ayrshirelass

"Fantastic from start to finish"

About: Crosshouse Hospital / General Medicine

(as the patient),

I recently had the misfortune of being quite unwell and troubled with some breathlessness. My GP sent me to the clinic in ward 3E of Crosshouse where I was looked after by a lovely Consultant Nurse, Paula.

I had been incredibly worried about what was wrong and what would happen and she immediately put me at ease. She was thorough, patient, kind and actually listened to my concerns. I was prescribed a course of treatment and given a return appointment. Paula explained my condition and care in detail in way that I understood and I was soon back to health.

I cannot thank her enough for her kindness and I was very impressed by her expertise and professionalism. Fantastic work from all at Crosshouse.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/04/2015 at 08:51
Published on Care Opinion at 09:54

picture of Eunice Goodwin

Paula askend me to pass on her gratitude, wishes you a continued recovery and her best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k