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Appalling service

Story from nhs.uk

"Appalling service"

About: University Hospital (Coventry)

Could never get hold of the secretary dealing with my case, literally took three/four weeks before I managed to get hold of them, when I finally did they couldn't tell me why sending my appointment letter out had took three months.

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Responses

Response from University Hospital (Coventry) 9 years ago
University Hospital (Coventry)

Submitted on 22/04/2015 at 13:25
Published on nhs.uk on 23/04/2015 at 01:00

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am sorry to read about your experience. This does not reflect the standards we set ourselves. We would strongly urge you to contact the complaints team below so we can investigate. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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