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Hard working stressed staff

Story from nhs.uk

"Hard working stressed staff"

About: Freeman Hospital

I recently had an angiogram for the second time as a result of my gp stopping asprin when she shouldn't have done as I had been sick as I had two stents put in after my heart attack. When the doctor at the hospital found out they got me back in within six weeks to have my stents checked. On this visit I was welcomed to ward 27 and treat extremely well from everyone. The Only problem was when I went for my angiogram I was taken to the recovery bit where people had already had it done. Within seconds a gentleman lying on a trolley right next to where I was sitting started vomiting almost hitting me so they moved me a few yards away with someone next to me dripping blood and the staff opened a door of a room to go in where I could see them pumping someone's chest as they were having a cardiac arrest. When I came to go for mine I was feeling so upset. When I got home that night I was in floods of tears itreally traumatised me. Patients shouldn't be put in recovery before there procedure. this is no reflection on the staff in there who did there best and were fantastic even though they were stressed.

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Responses

Response from Freeman Hospital 8 years ago
Freeman Hospital

Submitted on 07/05/2015 at 11:56
Published on nhs.uk on 08/05/2015 at 01:00

Many thanks for taking the time to post your comments regarding your care in Cardiothoracic Services on NHS Choices. You kind observations about ward 27 have been shared with the staff working there. They were very grateful, as they do try to make their patients feel at ease during what can be a very anxious time. We also note that your experience whilst waiting for your procedure fell below your very reasonable expectations. During that time there must have been an unprecedented level of activity and the staff would make efforts to manage this. However we apologise for the understandable distress that that this caused you. We can report that there is to be a programme of refurbishment in that area which will address the concerns which you have raised. Thank you once again for your valuable feedback.

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