"Excellent care at A and E and TIA clinic"

About: New Cross Hospital

We took my Mother to A and E Saturday evening around 7.00 pm. The receptionist was very friendly, we had a while to wait as it was fairly busy, she had an assessment and nurse was very kind, we had to wait about again then to see a Doctor, who introduced themself and was extremely patient and pleasant. The nurse who took her blood was so lovely, and an appointment was then made for Sunday Morning in the TIA clinic in the Stroke unit. Once again, after a short wait, the Doctor she saw was wonderful very patient and understanding also the nurse she saw. She has follow up appointments due and we are sure this will also prove to be excellent care again. Thank you to all concerned.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Yvonne Preece

Thank you very much for taking the time to post your comments relating to your mother's recent patient experience at our hospital. I will share your comments with our staff!

I wish your mother well with her recovery!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your mother's patient experience in our Emergency Department and TIA Clinic. I will share your comments with our staff and wish your mother well with her recovery! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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