"Warfarin clinic Altrincham"

About: Altrincham General Hospital

Visited warfarin clinic today. No mention of appointment times. Was told this system is not currently in operation. Have just rearranged time with warfarin phone line for next week and the person I spoke to was irate that I said appointment times were not in operation at Altrincham warfarin clinic. Stating that I was given wrong information. Now let's see what happens next week. And what will happen at new hospital. It's a shame this happens because this service is brilliant and the nurses are wonderful. But it needs sorting.

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Response from Central Manchester University Hospitals NHS Foundation Trust

We thank you for your posting and would like to apologise for the time it has taken us to reply.

We are very sorry to read of your poor experience of the Altrincham Hospital Warfarin Clinic. We can confirm that patients are being seen in appointment time order and volunteers are assisting staff in ensuring that the warfarin clinic operates efficiently. The Phlebotomy service is currently undergoing a review with the aim of minimising delays in clinic and inconvenience caused to patients.

We thank you for your positive comments which recognise the hard work or the staff. Your comments have been passed on to the manager of the service so that they can be shared with the team.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust