"Daughter taken there for her hand to be looked at."

About: Gosport War Memorial Hospital

I took my daughter to minor injuries on Tuesday 14th April 2015. I was told my daughter would be seen within 45 minutes, which then turned into 2 hours. My daughter hand was x rayed, to be told she had fractured her fingers. Her fingers were strapped up , and we were told to keep them like that for 24 hours, then to take the tape off and for her to move her fingers. Today thursday 16th April 2015, I phoned the war memorial to ask for advice, as my daughters hand had become very swollen, and still in alot of pain. The practitioner I spoke to reviewed my daughters x ray to say that there was nothing else on her hand fractured apart from her fingers. I was then told that my daughter needs to still have her fingers strapped up (which I had done ) and then it should of been in a sling so her had was elevated. My daughter was not put in a sling. I was then told my daughter had a follow up appointment on monday 20th April, which I was not told about. I took my daughter back to the hospital to be reviewed as I was still unhappy about the pain she was in. The practitioner who I had spoke to on the phone was the person who reviewed my daughter's hand. They seemed very rude to me, and when I asked them why my daughter, had been told to take the tape off after 24 hours, they would not answer my question. I am very disappointed that my daughter was sent away with not the correct treatment and the attitude of the practitioner, who's name I have asked for. I have taken my daughter to minor injuries before and have not been treated like this.

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Response from Gosport War Memorial Hospital

The Minor Injuries unit at Gosport War Memorial Hospital is managed by Portsmouth Hospitals NHS Trust who has asked us to post their reply to your valuable feedback: Thank you for taking the time to write in and share your feedback with us. We are so sorry to learn about your daughter's experience at Gosport War Memorial Hospital. We would be more than happy to look into this further for you if you would like. If so, then please write to our PALS Team at PHT.Pals@porthosp.nhs.uk or contact them via our free phone on 0800 917 6039. Kind regards Jane Tibble Complaints and PALS Southern Health NHS Foundation Trust

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