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Kindness itself

Story from nhs.uk

"Kindness itself"

About: Leighton Hospital

Unfortunately I broke my shoulder whilst enjoying a weekend in Belfast. I was taken by ambulance to hospital there and X-rays were taken and I was given painkillers. They gave me a letter and said I should attend my local A&E on my return home and assured me that my X-rays would be available online. We duly flew home and attended A&E at Leighton Hospital where the receptionist took my letter and showed it to a Consultant who took me through to a cubicle and was kindness itself. Sadly they were unable to access my Belfast X-rays so I had further X-rays taken. Yet again I experienced great kindness. The Consultant arranged an appointment in the fracture clinic for the following day where, again I was looked after splendidly. All too often one only hears negative comments about the NHS but I cannot fault the care I received. Thank you to everyone concerned.

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Responses

Response from Leighton Hospital 8 years ago
Leighton Hospital

Submitted on 23/04/2015 at 12:31
Published on nhs.uk on 26/04/2015 at 01:02

Thank you for taking the time to share the positive experience you had in our Emergency Department. All the staff in the department are passionate about ensuring every patient receives a personal and compassionate quality service and I am delighted to hear this was your experience. I will ensure your comments are shared with the team. Sue Talbot Crosby, Matron, Emergency Department

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