"Unprofessional, a total shambles"

Total lack of communication, left waiting hours for a reply phone call that did not happen, staff did not know procedures or have the relevant information, contradiction from one member of staff to the next. From start to finish this has been the worse experience for patient and family, would definitely recommend folks steer well clear of this hospital. Total shambles

Story from NHS Choices

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Response from St Martins Hospital

Thanks you for taking the time to comment on our service, although I am sorry that your experience has not been a positive one. KMPT is keen to learn from the experiences of our service users and carers, both good and bad, and I would encourage you to contact our Patient Experience team to talk through your concerns. They will be able to share this with the appropriate ward/service and see how we can improve in the areas you have identified. Please contact them on 0800 783 9972 or email patientexperience@kmpt.nhs.uk.

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