"Unable to get through, tried for week, appalling..."

About: William Harvey Hospital

Worst customer care, trying for 4 months to find out about appointment for son, no-one answers the phone, either don't care or incompetent. Either way awful service, just hope no -one who is seriously ill want to use this service!!

Story from NHS Choices

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback, I am sorry that you had such a difficult time finding out about your son's appointment. Please email me on julie.pearce1@nhs.net so that we can talk through the specifics to see why this occurred. We take feedback very seriously and use it to improve.

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