"Wonderful paramedics and hospital staff"
About: East Surrey Hospital / Paediatrics East Surrey Hospital Paediatrics RH1 5RH South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust Emergency ambulance Lewes BN7 2XW
Posted by Daddy of 10 year old (as ),
Our Little boy gave us a scare when suddenly out of the blue said he was feeling sick then got up and was disorientated. He then started to go absolutely white in his face and basically fainted. Before he did though he said that he felt he was going to die and was really scared.
You can imagine how we all felt as a family as our little man (10) has always been full of beans and always in good health and spirits.
We dialled the emergency services right away and they were so so good on the phone, while we held our boy. It must have been no more than 12 min (Must have been parked around the corner), when the paramedics arrived.
These gentleman were/are a wonder. They were text book in terms of thoroughness, knowledgeable and giving us a sense of that "all will be OK". Their assurance coupled together with dogged tenacity on getting answers led them to suggest we go through to the paediatric A&E department at East Surrey Hospital. Our child drove in the ambulance while Dad followed in the car. Bearing in mind our boy NEVER goes with people he does not know. He came out the other side in good spirits and was feeling he'd made some new friends.
These gentlemen's names are: Mr Sam Dixon and Mr Laurence Anderson, their vehicle number that night was 830. Our family owe you both a gratitude of debt. Thank you so much for your care and attention. You are truly gifted and an absolute credit to our Health Services. Thank you thank you. You're welcome any-time to my wife's delicious chocolate cake. Bribery will get you everywhere? Keep up the good work gents.
We must also mention Ms. Michelle Sullivan in the A&E department who was truly spectacular in her knowledge and efficiency. Her bedside manner was wonderful. Going out of her way in making us feel that we were in good hands, keeping us abreast at all times of the progress.
Michelle even had the foresight to offer a DVD for us to watch as a means of distraction and time filler. Thank you Michelle for being such a wonderful caring human being. All our love, our boy really liked you and again he's fussy on who he likes, you made an impression.
The Doctors on call too were thorough and diligent in their searching for answers.
All-in-all a wonderful team that made us feel truly cared for.
A BIG THANK YOU. you all are a credit to the NHS.