"Access to medical team and time spent in waiting..."

My wife had an urgent referral from her gp, but he was advised entry to broomfield under these circumstances must go through A&E. We arrived at 19:00 and finally had completed tests and action plan at 03:00. Time with the nurses and doctors was high quality, but in total we were in the waiting room for approximately 7 hours. I would suggest the chairs in the waiting room are not fit for this amount of waiting.. They are a very odd design and not comfortable or supportive.