"I would like to thank you all for making me feel important"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as the patient),

I have had no problem at all with the service I have received. In fact quite the opposite.

When I have an appointment I get a lovely reminder by text and if I can’t make an appointment the team are very understanding + patient when making a different date + time around my busy hospital life. I would like to thank you all for making me feel important (even though I’m not) and not being a pain which I feel I am sometimes.

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Response from Di Davis, PALS Co-ordinator, Shrewsbury and Telford Hospital NHS Trust


Thank you for your positive comments which I will gladly pass over to the relevant manager to share with the staff

Di Davis

Patient Advice and Liaison Service

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