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Hospital Feedback

Story from nhs.uk

"Hospital Feedback"

About: Doncaster Royal Infirmary

Having spent 5 hours in casualty and seeing a Dr who I couldn't understand & who's English was that bad they couldn't even say my name properly I asked if I could see somebody else . I was refused and asked to leave . Even when the sign in casualty reads "If you have bad chest pains come to the front of the queue as you are a priority " All in all I think this is a vile hospital where your human rights to see a Dr of your choice are clearly violated . Even their complains procedure is disgraceful .

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Responses

Response from Doncaster Royal Infirmary 9 years ago
Doncaster Royal Infirmary

Submitted on 15/04/2015 at 10:32
Published on nhs.uk on 16/04/2015 at 01:02

We are sorry to hear that your experience at our hospital did not meet your expectations and would like to reassure you that we will look into the matters raised. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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