"Disappointed"

We called 111 and were advised to go to a&e "tell them you have an ooh appointment." Waited 25minutes at reception where there was a queue of people. Eventually, an individual with one leg in a cast phoned the building we were in to ask if anybody was coming to reception. The phrase "what if someone was dying" was used. Finally a nurse arrived to exclaim that there was no receptionist tonight. We were then told to go through to ooh reception (10minutes later than appointment) where a receptionist and the doctor were readily available - if only we had know to go there in the first instance. In fact, the doctor had been in a and e waiting room watching the big debate whilst I was in the reception queue. Anyway, when we were seen straight away on arrival at ooh dept I can't fault it. But to have nobody on the front reception in an a and e dept is, to me, completely unacceptable. Did I mention there was a button to ring for assistance but because the bell was placed at the front reception, nobody on the other side could hear it?