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Endoscopy

Story from nhs.uk

"Endoscopy"

About: Queen's Hospital (Romford)

Been referred in February for gastroscopy and still not given a date. Had another consultant appointment on Tuesday 31st march and again referred for endoscopy and this time tagged as urgent. Desk would not give me a date and simply tell me I am on a waiting list for urgent and I should hear back by letter at some point. How is that treating it as urgent as recorded on request from their consultant? Terrible service as I sit here suffering with what is deemed urgent to be investigated but nobody treating it so for getting appointment for endoscopy.

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Responses

Response from Queen's Hospital 9 years ago
Queen's Hospital

Submitted on 09/04/2015 at 15:40
Published on nhs.uk on 11/04/2015 at 01:01

Thank you for your comment. We are one of the busiest hospitals in London and we work hard to see and treat many patients every day. I am sorry that you did not have a satisfactory experience. I would like to ensure you have appropriate treatment as planned by your consultant. Please contact me via our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely Nadeem Moghal Medical Director

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