"Hospital feedback"

About: Royal Preston Hospital

.I brought my step farther to this hospital on the 1/04/15. Now bearing in mind that he is 84 years of age and is generally in good health for his age. To travel from blackpool and make sure to be late we arrived at 2.20pm as his appointment was for 2.40pm leaving a good 20 minutes before his appointment. Then to find there was no spaces to park I ended up having to drop him of at the main door then failing to a space I then had to park on one of the public road. After leaving him on his own for 40 minutes plus. To then find him to be told that there running at leased one and a half hours behind. Frankly is shocking. To think that in this day and age to expect any one to wait for that amount of time is disgraceful let alone someone of 84 years of age. There is surely something that can be done to rectify the issues I've mentioned.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your stepfather's experience and the difficulties you encountered in relation to car parking and waiting times when you brought him for his appointment recently. Service user feedback is very important to us as an organisation, and I have taken the liberty of sharing your feedback about waiting times with the Outpatient Manager.

We do, as a Trust, fully appreciate the problems our patients and visitors encounter in relation to car parking and have been working to try to resolve those difficulties. Whilst we appreciate that it is not an immediate solution, I'm pleased to be able to report that the Trust's most recent planning application for a multi-storey car park has been approved.

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