"Chesterman 3"

About: Northern General Hospital

Admitted to Chesterman 3 in February 2015. Hated everyday of my 8 nights on Chesterman 3. Talking about patients within earshot of other patients was common practice with a few of the staff. The support workers at lower level need more people skills. The food was disgusting, I was on soft foods only and was given a meal that I wouldn't have fed to my dog, the smell and taste was disgusting, the support worker told me I had to eat it but couldn't so I asked if I could have soup instead. They went away and told the sister they should make me eat it and it's ridiculous me refusing food. I wish they would have eaten it, the sister also said some derogatory remarks about me which I thought was totally unprofessional when I could hear everything they were saying about me. The cleaning staff were rude and there were only about 4 clinical staff that were a credit to the hospital and their uniform. I hope I am never admitted to this ward again. I had to ask what every tablet they gave me was for as no information was given to me. People said I would be looked after in Northern General but unfortunately they were wrong, I have received much better care in Barnsley Hospital in the past as the care given to me and kept informed on treatment leaves Sheffield Northern General in the shadows.

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Response from Karen Danvers, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback on your recent stay at the Northern General Hospital. I am sorry that on this occasion your care was not of the high standard we would expect at our Trust. We would like to be able to respond in more detail to you about this.

If you would like us to investigate your concerns further please do contact our Patient Services Team on either 0114 271 2400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you again

Karen Danvers

Patient Experience Coordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful