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The care my father received in the Emergency Department

Posted By Forever grateful family

"The care my father received in the Emergency Department"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a relative),

Dad was rushed in to the Emergency Department but sadly nothing could be done for him. My greatest wish was that I did not want him to pass away on a trolley & the staff were fantastic through the whole process & very quickly got a bed for him on ward 65, where the staff were equally caring & compassionate to all of the family.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 07/05/2015 at 15:30
Published on Care Opinion at 16:47

I am very sorry for the loss of your father and my condolences are with you and the rest of your family. I apologise that your posting has not been acknowledged until now, but would like to sincerely thank you for getting in touch to highlight the levels of care you received from those members of staff at the most difficult of times.

From your posting I can see what a difference this made to your family and will ensure that the staff of the Emergency Department and Ward 65 are made aware of this. I'm sure they will be very touched that you took the time to share your experience.

With best wishes,

Lorna

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