"A&E to medical assessment/admissions"

I have had to attend A&E a number of times in the last few months with elderly parents & have found the staff here to be fantastic. Today they have been equally amazing with my now seriously ill relative and we have been fully informed and involved in all the decision making. Well done A&E. I have also visited various departments in the hospital with them for appointments and found the staff to be kind, polite and respectful. After many hours in A&E today to then be met with a staff nurse on the medical assessment ward who shows no empathy for our situation and was abrupt to the point of being downright rude is very upsetting and very disappointing and has left me lacking in confidence that my relative will be looked after with the care and respect he deserves. This is not the first time I have encountered negative attitude on this ward and perhaps it is something that management need to take a close look at. I understand it is a very busy ward and staff are working under great pressure but after a long and worrying day that looks like will not have a good outcome I expect the same high standard of care that we have received elsewhere in the hospital.