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Amazing staff in a crisis

Story from nhs.uk

"Amazing staff in a crisis"

About: Alder Hey Hospital

My son was admitted via A&E with total blindness in one eye, and was seen by on call ophthalmic Registrar, who came from their on call at the Royal within an hour, had CT , which was reviewed, saw an ENT reg, and neurologist, within 4 hours, diagnosed with optic neuritis, and commenced IV steroids. Care was amazing, but we were treated as an emergency, and I feel,we had greater input due to rarity of his condition. However, as he recovered so well, we haven't had the follow up checks promised! Also, I'm glad we live down the road, parents room was grim.

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Responses

Response from Alder Hey Hospital 9 years ago
Alder Hey Hospital

Submitted on 30/03/2015 at 11:44
Published on nhs.uk on 31/03/2015 at 01:00

Thank you for taking the time to leave a message about the care your son received at Alder Hey Children’s Hospital and for your very kind comments about the care he recieeved in the Emergency department. We are very sorry to hear that you have not yet received any information about your son's follow up appointment. If you haven’t already contacted the PALS & complaints team, or any other member of staff regarding this, we woud be very grateful for the opportunity to discuss this with you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

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