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very disappointed in after care

Story from nhs.uk

"very disappointed in after care"

About: Sunderland Royal Hospital

all was fine with bladder cystocopy procedure but very disappointed with after care at urology diagnosed with chronic bladder wall infection/cystica cystitis..and given iv antibiotics and allowed home with 3mths of antibiotics which were wrong ones -then2nd given antibiotics which again would not help my condition then 3rd given wrong dosage of different antibiotics,have no confidence in drs-im still not on mend and feel like all the time this infection is here it is doing more harm -hoping for a better outcome with drs next week

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Responses

Response from Sunderland Royal Hospital 9 years ago
Sunderland Royal Hospital

Submitted on 07/04/2015 at 11:07
Published on nhs.uk on 08/04/2015 at 01:00

We are sorry to hear that you are unhappy with the service you have received from the Urology Department and would like to apologise for any distress this has caused. If you would like us to look into this for you, please contact the Help and Advice Service using the contact details below - they will be happy to liaise on your behalf with the Urology Team if necessary. Email: Helpandadviceservice@chsft.nhs.uk Telephone: 0191 569 9855 or freephone 08005876513 Opening times: Monday – Friday 8 am – 5pm

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