"Problems with communication before my admission"

Mr Gandi saw me in Dec 2014. It was agreed I would have ICD fitted. I was to go on the list.

My wife phoned at the end of Feb 2015. I was not on the list at East Surrey or Brighton. When informed that I had written confirmation to say I should be, it took two days to find the copy of my letter.

I was then told I would be accepted into East Surrey, with a phone call a week before. No call came.

On contacting East Surrey I was informed I was not the list to be called. Then a call came to us saying I was not the list to be called but I was on the list to be operated on the following week. With the letter telling me I was to call, I had another with same information, but no information pamphlet as to what I would need.