"Problems with communication before my admission"

About: East Surrey Hospital / Cardiology

(as the patient),

Mr Gandi saw me in Dec 2014. It was agreed I would have ICD fitted. I was to go on the list.

My wife phoned at the end of Feb 2015. I was not on the list at East Surrey or Brighton. When informed that I had written confirmation to say I should be, it took two days to find the copy of my letter.

I was then told I would be accepted into East Surrey, with a phone call a week before. No call came.

On contacting East Surrey I was informed I was not the list to be called. Then a call came to us saying I was not the list to be called but I was on the list to be operated on the following week. With the letter telling me I was to call, I had another with same information, but no information pamphlet as to what I would need.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Bonenfant

I'm sorry to read about the problems you've had with communication from the hospital. Clearly this has been unhelpful to say the least and if you'd care to e-mail me your detail ian.mackenzie@sash.nhs.uk I can look into this for you.



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Update posted by Bonenfant (the patient)

Ian thanks for your reply (Bonenfant) Not my name T Phillips As I said service in Redhill good the communications are at fault. One other point to make, the food for new arrivals should not be what the previous person requested.